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Attended Access

When you have people on-site who authorize, validate, and terminate the remote access sessions.

BUILT FOR:

When you need one-time access On-Demand

We’ve all been there before, finishing up an important task when disaster strikes – your IT equipment is failing. After raising a ticket, you finally get
a call from the vendors Service & Support department. But the phone instructions simply don’t align with what you see in front of you and the foreign accent doesn’t make it any easier. The clock is ticking, if only it was possible to use a remote access solution.

With Attended Access, you can stop acting as eyes and hands for the remote support technician. You control when the technician gets one-time remote access to your desired equipment – even the ones that cannot be reached by conventional solutions. Just plug in a Bifrost, lean back, and watch while the best suited technician starts fixing the issue.

who

You control who

Place your trusted IT supporter in front of your issue – instantly

when

You control when

Establish and terminate secure sessions on-demand with just a click of a button

control_what

You control what

Provide Plug and Play access to your devices without any installation or configuration

No, you no longer need to travel on-site.

For external support teams, security policies create a lot of friction. Ever requested VPN or software-based remote access to resolve a system breakdown? If even allowed, the process slows you down and compromise IT-security.

Attended Access eliminates friction without compromising security. By enabling the on-site staff to grant secure one-time access on demand, you can get in front of the problem instantly without accessing the company’s network or exposing the faulty equipment to the internet. Now you’re freed up to focus on what really matters: solving the issue.

reach

Reach beyond software

Access computerized equipment that supports KVM or Serial connections

OS

Reach beyond OS

Take control of offline equipment even during restart and BIOS/UEFI

config

Reach beyond config

Set-up and configure new devices from the moment unbox it for the first time

The safest choice is Offline…

As your organization grows, cyber threats increase. More devices are connected to the internet, partners and vendors constantly seek approval for different remote access solutions, and when deadlines are closing in operational personnel often invent quick workarounds to the organization’s safety measures.

With Attended Access, you can eliminate risk by separating remote access from the company network. Authorize momentary access via an isolated 4G connection and watch how issues get solved while the equipment is kept offline.

You’ll save valuable time while raising both security and convenience across your organization.

network

Protect your network

Isolate your closed network from VPN and Remote Access applications

devices

Protect your devices

Establish secure Remote Access without software installations or internet exposure

users

Protect your users

Ensure data privacy with transitory end-to-end encrypted sessions

Expand the reach of your IT professionals

Scaling organizations is a tough job for modern leaders. Either you’re juggling with the constant lack of qualified talent or trying to solve the eternal budget puzzle. Sending support personnel on the road does not align with efficiency targets, CO2 quotes or the bottom line.

With Attended Access, you can reduce the need for on-site travel while increasing your valued expert’s freedom to solve their tasks from the comfort of their chair. You’ll expand your company’s market reach while saving valuable resources and prolonging the life of the technology across the organization.

The result? Satisfied customers, happy employees, and healthy profits.

satisfaction

Optimize customer satisfaction

Reduce Mean Time to Repair ratios on jobs that usually requires on-site support

efficiency

Optimize efficiency

Introduce an easy tool that requires minimal training and scales across the organization

Resources

Optimize resources

Improve environmental impact while saving time and money on on-site travel

POPULAR FEATURES:

Time-based One-time Password

Authorize remote access to an internal or external technician with a click on your BifrostConnect Unit. Simply share the Time-based One-time Password from the display and let the technician work until the job is done or you decide to terminate the session.

Touch-Screen Emulation

Choose how you like to operate the mouse on your device. Seamless toggle between a regular cursor and touch screen emulation for situations where you control touch screen interfaces or want to minimize the impact of latency.

Shortcuts

Execute universal or OS specific keyboard shortcuts on your devices remotely. Maintain your efficiency and on-site workflows by easily choosing your preferred keystrokes from a list of the most common shortcuts.

Terminal Sessions

Establish Terminal sessions whenever you need a remote console for command line-based operations. Control, configure and troubleshoot everything from network equipment to industrial applications and IoT devices.

Bluetooth Connectivity

Establish Bluetooth connection and emulate keyboard and mouse wirelessly between your equipment and the BifrostConnect Unit. Great for mobiles and tablets where the port doesn’t support other functions while providing screen output.

Multiple Video Inputs

Work on two devices simultaneously without leaving your live session. Connect your equipment via both USB-C and HDMI so you can switch between your desired screen with a quick flick of a button.

Have questions? Give us a call and we’ll walk you through it

TECHNICAL SPECIFICATIONS:

We know you love a good specsheet

Dimensions

Case size

L-124mm W-87mm H-27mm

Weight

250 g

LCD Display

2” TFT

General info

Data channel

Encrypted WebRTC via MQTT

OS

Industrial Linux with OTA updates

Humidity and temperature

Max. 85% non-condensing relative humidity
41 ̊-104 ̊F (5 ̊-40 ̊C)

Connectivity

Built-in LAN, WIFI, LTE (3G and 4G)

I/O

USB-C

Video input, keyboard/mouse output and charging

Bluetooth 4.0

Keyboard/mouse input

Micro-USB

Keyboard/mouse output and charging

Ethernet RJ45

Network (POE) and charging

RS232

Terminal session

SPDT

Power relay

HDMI

Video input up to 1080p @60Hz

SIM tray

Nano-SIM

Battery

Type

Industrial RRC1120 (1S1P)

Power

3.70V / 2,000mAh / 7.4Wh,
<2 hours battery operating time

Connectivity

The BifrostConnect solution

Data sheets and manuals

Learn more about our Attended Unit in our data sheet and manual.

TRY BIFROSTCONNECT

Schedule a live demo today

Frequently asked questions

No BifrostConnect does not act as a modem or router for internet access to the equipment

1. When plugging a device into the USB-A port, the BifrostConnect Unit acts as a keyboard, mouse, and charges the device
2. When using the HDMI port, BifrostConnect will stream whatever the computer outputs
3. When using the RS232 port, BifrostConnect Unit can send and receive data from a compatible device in a terminal session. The BifrostConnect Unit does not charge when using RS232, and separate charging is needed
4. When plugged into the USB-C port, it will stream video, act as a keyboard and mouse, and also charge the BifrostConnect Unit
5. When plugged into the LAN port, the BifrostConnect Unit will charge over POE and have network capabilities
6. When connecting a Bluetooth device to a BifrostConnect Unit, it will act as a keyboard and mouse

No. BifrostConnect does not log keystrokes or any kind of user-related data from the session

Yes. BifrostConnect uses WebRTC with built-in end-to-end encryption using DTLS and SRTP

BifrostConnect works with all devices that can connect a keyboard, mouse, and a monitor, or communicate through an RS232 (or USB RS232 emulation)

No, as a security measure, only keyboard and mouse emulation are supported on Attended Access. Unattended Access will get more features related to file transfering.

No BifrostConnect does not act as a modem or router for internet access to the equipment

No static IP is needed to access the BifrostConnect unit. After the unit has access to the internet, it will automatically connect to our service.

Use either a Micro-USB cable, a USB-C cable, or connect it to POE compatible LAN.

Yes. You can use 1 BifrostConnect unit, connected to a KVM switch and manage and control multiple systems.

YOU MAY ALSO LIKE

BifrostConnect Unattended Access Unit

The Access Unit needed when you are already authorized to access the equipment remotely and/or when there is no on-site staff to establish the connection.

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