BifrostConnect and digital solutions
What is a digital solution? In our example, we have a series of hotels, within hospitality, that have been really good at implementing digital solutions in their rooms. Thye have done so, in order to improve comfort for the guests and reduce the overall cost associated with each individual room, as they are able to monitor how much the rooms is used, and thereby reduce cleaning, airconditioning, amenities and more. However, when the digital solutions do not function, the comfort level and service KPI’s are affected negatively.
Typically, the hotel engineer or service staff, will be able to replace the control unit and rectify the problem quickly. However, when you do not have such staff on-site, readily available, or with sufficient training, the problem causes a ripple effect.
Now, the hotel guest, technicians and staff, are trying to fix the issue. This means, that too many people are working on a problem, the room is unable to being used, and the customer is unable to get an answer as to when the problem is fixed.
There a a number of ways to go about solving the problem of the equipment, being broken.
- Fix it the problem using internal resources
- Use existing service level agreements with the provider of the equipment
- Using a BifrostConnect
Option 1: An internal IT expert is called, or the person with the most experience working on the control unit. Their time is now being wasted. As they try to work the problem, the entire production line is effected. Either the problem is fixed, or a decision is made to use the service agreement and call for a service technician.
Option 2: The decision comes to calling for a service technician. They will try to connect to the equipment remotely via software solutions, piercing the company’s infrastructure – which isn’t typically allowed in modern secure companies – or try to explain and ask for more information through the phone. A result is often, that the technician is required to appear on-site. Within hours or days, the technician is at the company, ready to diagnose the equipment.
Option 3: Make contact to the expert of the equipment. On the broken equipment, find an I/O port and connect the BifrostConnect to it (see all the options here)
- Power on the BifrostConnect Unit either via cords or use the build-in battery.
- Choose from local WIFI, LAN or 4G.
- Provide the technician with the browser address Https://gotobifrost.com
- A one time password appear on the unit, deliver this to the technician
- The Technician solves the problem and you can now unplug the unit
If you can see on the screen of the broken equipment, the technician can too. He is now able to diagnose, repair, calibrate, restart and reboot the equipment as if he was in front.