BifrostConnect in the Medico industry
Together with our one of our partners, making cancer diagnostics equipment, we rediscovered their service level agreement offerings towards their clients. Previously, the service organisation needed to plan upcoming service intervals with the clinics and hospitals directly, making sure that clearances was upheld, dates are correct, time and POC is identified correctly – and not the least, that there is enough time to go through traffic to get there. If you manufacture diagnostics machinery or laboratory equipment costing millions, a minimum of downtime is crucial in your offerings.
What if, the was a way to connect directly to the equipment, see exactly what you need to see, without being on the clients network? How much easier would that be? When your equipment is broken or in need of service, what can then be done?
There a a number of ways to go about solving the problem of the equipment, being broken.
- Fix it the problem using internal resources
- Use existing service level agreements with the provider of the equipment
- Using a BifrostConnect
Option 1: An internal IT expert is called, or the person with the most experience working on the machine. Their time is now being wasted. As they try to work the problem, the entire production line is effected. Either the problem is fixed, or a decision is made to use the service agreement and call for a service technician.
Option 2: The decision comes to calling for a service technician. They will try to connect to the equipment remotely via software solutions, piercing the company’s infrastructure – which isn’t typically allowed in modern secure companies – or try to explain and ask for more information through the phone. A result is often, that the technician is required to appear on-site. Within hours or days, the technician is at the company, ready to diagnose the equipment.
Option 3: Make contact to the expert of the equipment. On the broken equipment, find an I/O port and connect the BifrostConnect to it (see all the options here)
- Power on the BifrostConnect Unit either via cords or use the build-in battery.
- Choose from local WIFI, LAN or 4G.
- Provide the technician with the browser address Https://gotobifrost.com
- A one time password appear on the unit, deliver this to the technician
- The Technician solves the problem and you can now unplug the unit
If you can see on the screen of the broken equipment, the technician can too. He is now able to diagnose, repair, calibrate, restart and reboot the equipment as if he was in front.