Damgaard Automatik Enables Secure, On-Demand Remote Access for Commissioning and Service at Customer Sites Without Permanent Remote Access
Damgaard Automatik X BifrostConnect - September, 2025
This case study has been created in collaboration between Damgaard Automatik & BifrostConnect.
Portable Remote Access for Commissioning and Service
Damgaard Automatik develops and services software for industrial machines. Their technicians are frequently on site with customers to handle commissioning and service tasks. These jobs often require quick troubleshooting and access to specialized software expertise.
Portable Remote Access for Commissioning and Service
Damgaard Automatik develops and services software for industrial machines. Their technicians are frequently on site with customers to handle commissioning and service tasks. These jobs often require quick troubleshooting and access to specialized software expertise.
❝For us, BifrostConnect is a flexible remote access solution, ideal for commissioning and service jobs. It’s portable and easy to use — simple and practical for a technician to carry in the bag to customer sites and get expert help from the office while there.
Jonathan Skov, Automation Manager, Damgaard Automatik
❝For us, BifrostConnect is a flexible remote access solution, ideal for commissioning and service jobs. It’s portable and easy to use — simple and practical for a technician to carry in the bag to customer sites and get expert help from the office while there.
Jonathan Skov, Automation Manager, Damgaard Automatik
Why Flexible Remote Access Matters for Industrial Service
Industrial service teams often work at sites without permanent remote access. Network conditions can be weak or unpredictable, and setting up a secure path for remote support can delay urgent tasks. At the same time, compliance standards like NIS2 require clear control and auditability of every connection.
With BifrostConnect’s hardware-based Unified Out-of-Band Access™, Damgaard Automatik equips technicians to create a secure, temporary bridge for commissioning and service. They can plug in, connect locally, and bring in remote software expertise when needed — without leaving long-term exposure. This lets customers get faster help while keeping control of their systems and meeting modern security expectations.
Why Flexible Remote Access Matters for Industrial Service
Industrial service teams often work at sites without permanent remote access. Network conditions can be weak or unpredictable, and setting up a secure path for remote support can delay urgent tasks. At the same time, compliance standards like NIS2 require clear control and auditability of every connection.
With BifrostConnect’s hardware-based Unified Out-of-Band Access™, Damgaard Automatik equips technicians to create a secure, temporary bridge for commissioning and service. They can plug in, connect locally, and bring in remote software expertise when needed — without leaving long-term exposure. This lets customers get faster help while keeping control of their systems and meeting modern security expectations.
- Many customer sites do not have permanent remote access installed.
- Network conditions can be unreliable, with weak mobile coverage inside factories.
- Compliance requirements such as NIS2 are putting pressure on suppliers to demonstrate secure and auditable service methods.
- Damgaard needed a flexible, portable solution to support service and commissioning tasks without relying on fixed infrastructure.
Damgaard adopted hardware-based remote access with BifrostConnect’s Unified Out-of-Band Access™.
- The solution is compact, easy to carry, and fast to deploy.
- Technicians can bring it on site, connect equipment locally, and then enable remote software specialists to provide targeted support securely.
- Many customer sites do not have permanent remote access installed.
- Network conditions can be unreliable, with weak mobile coverage inside factories.
- Compliance requirements such as NIS2 are putting pressure on suppliers to demonstrate secure and auditable service methods.
- Damgaard needed a flexible, portable solution to support service and commissioning tasks without relying on fixed infrastructure.
Damgaard adopted hardware-based remote access with BifrostConnect’s Unified Out-of-Band Access™.
- The solution is compact, easy to carry, and fast to deploy.
- Technicians can bring it on site, connect equipment locally, and then enable remote software specialists to provide targeted support securely.
The Results was Faster Service, Lower Downtime, and Compliance-Ready Access
- Reduced resource strain by allowing technicians to combine on-site presence with remote software support.
- Fast setup that enables service even in environments with legacy equipment or lacking permanent connectivity.
- Improved efficiency in commissioning and troubleshooting, with less downtime for customers.
- Compliance readiness through secure, auditable access aligned with NIS2 demands.
- Customer value creation, as Damgaard has introduced the approach directly in customer projects.
Looking ahead
For Damgaard Automatik, portable, hardware-based remote access as a natural complement to their service model. It gives technicians the tools to solve problems faster, ensure continuity for customers, and align with the growing expectations for security and compliance in industrial environments.
