Secure and compliant remote access for water infrastructure

Ensure 24/7 availability in pumping stations and treatment plants with secure access in isolated environments.

Remote Access as it should be

Ensuring 24/7 availability in water infrastructure

Water and utility providers deliver services that must operate continuously. Pumping stations, treatment facilities, and distributed assets require constant oversight, yet remote access is often unreliable. With BifrostConnect, utilities gain secure, auditable access to OT systems – even in offline or air-gapped environments. Engineers and partners can connect instantly, reducing truck rolls, maintaining service continuity, and ensuring compliance.

Secure, Efficient Remote Support for Water Infrastructure

Luságua, a subsidiary of Aquapor, is a leading provider of water management and infrastructure solutions in Portugal. Serving 58 municipalities and nearly half a million people, Luságua is committed to operational efficiency and sustainability.

❝BifrostConnect enables us to provide seamless expert support to our field teams, ensuring real-time troubleshooting without unnecessary delays.

Jorge Figueiredo, Head of Automation, SCADA, and Remote Management, Luságua

Why it matters

Protect operations – water keeps flowing without disruption.
Recover quickly – failures are resolved remotely.
Cut truck rolls – reduce service costs and travel.
Meet compliance – every session logged for audits.

See how it works

Without Unified Out-of-Band Access

Operations halt while waiting for on-site support
No or limited internet blocks traditional remote access tools
Staff use risky, non-compliant workarounds to keep systems running
Third-party approvals are slow and hard to control
VPNs and direct network exposure increase cyberattack risk

With Unified Out-of-Band Access

Keep operations running — even during incidents or poor connectivity
Secure, hardware-based remote access without relying on open VPNs
Eliminate risky shortcuts and stay NIS2 compliant
Approve external specialists fast with time-limited, auditable access
Minimize attack surface by isolating OT networks and logging all activity

All-in-one Access
- across all devices for your

Commissioning
Field Service
Support
Operations

Engineering Projects
Data Extraction
Endpoint Updates
Incident Response

Small form factor and built-in battery allow users to easily move remote access to a single endpoint or a network of endpoints.

Built on Zero Trust principles, ensuring Least Privileges, Access Control, and Audit Log.

A wide variety of I/O options enabling connections to an extensive range of devices.

Plug-and-play solution requiring no software installation on the endpoint or network.

Built-in LTE connection ensures remote access is isolated from the network.

Whether utilizing LTE, WiFi, or LAN, the internet connection is not shared with the endpoint and will remain offline during remote access.

Brings Direct Native Access and Direct Tunnel Access together in one platform – giving full control from BIOS-level to secure tunneling through a single device.