When you have people on-site who authorize, validate, and terminate the remote access sessions.
When you need one-time access On-Demand
We’ve all been there before, finishing up an important task when disaster strikes – your IT equipment is failing. After raising a ticket, you finally get
a call from the vendors Service & Support department. But the phone instructions simply don’t align with what you see in front of you and the foreign accent doesn’t make it any easier. The clock is ticking, if only it was possible to use a remote access solution.
With Attended Access, you can stop acting as eyes and hands for the remote support technician. You control when the technician gets one-time remote access to your desired equipment – even the ones that cannot be reached by conventional solutions. Just plug in a Bifrost, lean back, and watch while the best suited technician starts fixing the issue.
You control who
Place your trusted IT supporter in front of your issue – instantly
You control when
Establish and terminate secure sessions on-demand with just a click of a button
You control what
Provide Plug and Play access to your devices without any installation or configuration
No, you no longer need to travel on-site.
For external support teams, security policies create a lot of friction. Ever requested VPN or software-based remote access to resolve a system breakdown? If even allowed, the process slows you down and compromise IT-security.
Attended Access eliminates friction without compromising security. By enabling the on-site staff to grant secure one-time access on demand, you can get in front of the problem instantly without accessing the company’s network or exposing the faulty equipment to the internet. Now you’re freed up to focus on what really matters: solving the issue.
Reach beyond software
Access computerized equipment that supports KVM or Serial connections
Reach beyond OS
Take control of offline equipment even during restart and BIOS/UEFI
Reach beyond config
Set-up and configure new devices from the moment unbox it for the first time
The safest choice is Offline…
As your organization grows, cyber threats increase. More devices are connected to the internet, and partners and vendors constantly seek approval for different remote access solutions. When deadlines are closing, operational personnel often invent quick workarounds to the organization’s safety measures.
With Attended Access, you can eliminate risk by separating remote access from the company network. Authorize momentary access via an Out-of-band 4G connection and watch how issues get solved while the equipment is kept offline.
You’ll save valuable time while raising security and convenience across your organization.
Protect your network
Isolate your closed network from VPN and Remote Access applications
Protect your devices
Establish secure Remote Access without software installations or internet exposure
Protect your users
Ensure data privacy with transitory end-to-end encrypted sessions
Expand the reach of your IT professionals
Scaling organizations is a tough job for modern leaders. Either you’re juggling with the constant lack of qualified talent or trying to solve the eternal budget puzzle. Sending support personnel on the road does not align with efficiency targets, CO2 quotes or the bottom line.
With Attended Access, you can reduce the need for on-site travel while increasing your valued expert’s freedom to solve their tasks from the comfort of their chair. You’ll expand your company’s market reach while saving valuable resources and prolonging the life of the technology across the organization.
The result? Satisfied customers, happy employees, and healthy profits.
Optimize customer satisfaction
Reduce Mean Time to Repair ratios on jobs that usually requires on-site support
Introduce an easy tool that requires minimal training and scales across the organization
Improve environmental impact while saving time and money on on-site travel
We know you love a good specsheet
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Frequently asked questions
2. When using the HDMI port, BifrostConnect will stream whatever the computer outputs
3. When using the RS232 port, Bifrost Unit can send and receive data from a compatible device in a terminal session. The Bifrost Unit does not charge when using RS232, and separate charging is needed
4. When plugged into the USB-C port, it will stream video, act as a keyboard and mouse, and also charge the Bifrost Unit
5. When plugged into the LAN port, the Bifrost Unit will charge over POE and have network capabilities
6. When connecting a Bluetooth device to a Bifrost Unit, it will act as a keyboard and mouse