Attended Access

We've all been there, finishing an important task when disaster strikes – your IT equipment is failing. After raising a ticket, you finally get a call from the vendor's Service & Support department. But as you follow the phone instructions, they hardly match the chaos you're facing, and the foreign accent doesn't make it any easier. The clock is ticking; if only it were possible to use a remote access solution.

With Attended Access, you can stop acting the role of both the eyes and hands of a remote support technician. Now, you're in control, deciding when a technician receives one-time remote access to your equipment - including those out of reach to conventional solutions. Just plug in a Bifrost, sit back, and observe as the best-suited technician takes the helm, swiftly resolving the issue.

For external support teams, security policies create a lot of friction. Ever requested VPN or software-based remote access to resolve a system breakdown? If even allowed, the process slows you down and compromise IT-security.

Attended Access eliminates friction without compromising security. By enabling the on-site staff to grant secure one-time access on demand, you can get in front of the problem instantly without accessing the company’s network or exposing the faulty equipment to the internet. Now you’re freed up to focus on what really matters: solving the issue.

As your company expands, so do cyber threats. The number of devices connected to the web grows, partners and vendors frequently request new remote access solutions, and when faced with tight deadlines, your team might bypass established security protocols.

With Attended Access, you can mitigate these risks by detaching remote access from your corporate network. Grant temporary access through a dedicated 4G connection and watch problems get resolved without putting your equipment online.

You’ll save valuable time while raising security and convenience across your organization.